Shipping Policy
At High-Four, we are committed to delivering your orders as quickly and safely as possible. We use real-time FedEx shipping rates to ensure transparent and accurate delivery costs at checkout.
🚚 Shipping Methods & Carriers
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Primary Carrier: FedEx (Standard, Express, and Overnight options available depending on location)
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Shipping Rates: Calculated in real-time at checkout using FedEx API, based on:
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Package weight & dimensions
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Delivery address (ZIP code & country)
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Selected delivery speed (Ground, 2-Day, Overnight, etc.)
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📍 You will see your shipping cost before completing the order.
📦 Processing Time
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Order Processing: 1–2 business days (Monday to Friday)
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Order Cutoff Time: Orders placed after 12:00 PM PST may ship the following business day
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Subscription Boxes: Ship every Monday to ensure freshness
🌎 Shipping Coverage
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Domestic U.S. Shipping: Available to all 50 states
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P.O. Boxes & APO/FPO: FedEx does not deliver to P.O. Boxes. Please use a valid street address.
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International Shipping: Not available at this time
🐾 Free Shipping Offers
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Free Shipping is automatically applied to eligible promotions (e.g., subscription boxes, order thresholds) and shown at checkout.
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Some products or categories may not qualify for free shipping based on weight or shipping zone.
📬 Tracking Your Order
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You will receive a tracking number via email as soon as your order is shipped.
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Track your order anytime via your “My Account” page or directly on the FedEx website.
❗ Delays & Exceptions
While we aim to ship promptly, delays may occur due to:
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Carrier-related issues (weather, peak season, etc.)
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Incomplete or incorrect shipping information
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Remote or rural addresses (may require additional delivery time)
We appreciate your understanding and are always here to help.
📞 Need Help?
For shipping questions or special requests, please contact us at:
📧 support@high-four.com
